Refund policy

 

Our pajamas are backed by our Love-It Guarantee!

Because we want you to shop with confidence -- all orders may be refunded up to 60 days after the purchase date with a small fee. With no additional fees, all items can be exchanged up to 90 days after the purchase date or returned for store credit up to 120 days after the purchase date.

We know that the holidays are a busy time. Any order placed from October 1st to November 30th can be returned until January 31st.  

Exceptions to our Love-It Guarantee:

  • Final Sale items are not eligible for return or exchange.
  • We know you love our pajamas and wear them often, but normal “wear & tear” is not covered by the Love-It Guarantee.
  • If you are returning pajamas for pets, socks, slippers, or pillowcases, please contact us before submitting your return.
  • Overstock items are final sale and are not eligible for return or exchange.
  • We do not refund original shipping charges, as it is a service already rendered by our carriers.
  • Gift Packaging items are not eligible for return.
  • We are unable to accept personalized products back for a refund as they are customized just for you, but we would be happy to exchange them. Please contact us for assistance.
  • If you send your items back for an exchange instead of placing a new order for them, the regular/full price of the new items will be used when processing the exchange and the 60-day return/exchange window will continue to be based on the original order date.

If you want to exchange for items that are on sale, you will need to place a new order to receive the sale price. If the cost of the replacement item is less than the item returned, we’ll issue a gift certificate or refund the difference to the original payment method. Please let us know your preference.

Amazon orders:
If you ordered through Amazon, please log into your amazon account to process a return. Follow the quick and easy return instructions under your order history.

Exchanges

For the best service and selection, and to ensure the item(s) you want are in stock, please order your replacement items online, or contact us for assistance. Follow our return instructions to send your original item(s) back to us for a refund.

Returns

  1. Find your order number and have your shipping zip code ready. Order numbers are case sensitive.
  2. Click here to complete the Return Form.
  3. Bring your package with the return label or QR code to your local Post Office. Be sure to keep a copy of your tracking number for reference.

Please note, a $9.99 return shipping fee, plus tax where applicable, will be deducted from your refund. Return labels and QR codes are for use in the United States only.